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Creating and Managing Email Accounts

Professional email addresses using your own domain (like [email protected]) enhance your brand’s credibility. This guide covers everything you need to know about setting up and managing email accounts with Xenum Hosting.

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Creating Email Accounts in DirectAdmin

Follow these steps to create new email accounts through your hosting control panel:

1. Log in to DirectAdmin using your credentials.
2. Navigate to Email Management → Email Accounts.
3. Under Create Account:
   • Enter the desired username (the part before @).
   • Select the domain from the dropdown if you have multiple domains.
   • Create a strong password (or use the password generator).
   • Set a quota (mailbox size limit) - check your hosting plan for available space.
4. Click Create Account.

Your new email address will be immediately active and ready to use. Managing Existing Accounts:

• Change Password: Click the key icon next to an account.
• Modify Quota: Click the disk icon next to an account.
• Delete Account: Click the trash icon (warning: this permanently deletes all emails).

Troubleshooting:

• “Account Already Exists” Error: Choose a different username.
• Quota Issues: Ensure you haven’t exceeded your hosting plan’s email account limits.
• Password Rejected: Use a stronger password with a mix of letters, numbers, and symbols.

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Setting Up Email on Desktop Clients

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Microsoft Outlook Setup

1. Open Outlook and navigate to File → Add Account (or Account Settings → New).
2. Enter your:
   • Name: Your display name
   • Email Address: [email protected]
   • Password: Your email account password
3. Click Next and let Outlook try automatic setup.
4. If automatic setup fails, choose Manual setup and use these settings:
   • Account Type: IMAP (recommended) or POP3
   • Incoming Mail Server: mail.yourdomain.com (or check your welcome email)
   • Outgoing Mail Server (SMTP): mail.yourdomain.com (or check your welcome email)
   • Username: [email protected] (full email address)
   • Password: Your email account password
   • Incoming Port: 993 (IMAP with SSL) or 110 (POP3)
   • Outgoing Port: 587 (with TLS) or 465 (with SSL)
   • Encryption: SSL/TLS for both incoming and outgoing

Troubleshooting:

• Connection Errors: Verify server names and ports. Check if your ISP blocks these ports.
• Authentication Failed: Double-check your full email address and password.
• Cannot Send Email: Ensure outgoing server authentication is enabled.

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Apple Mail Setup

1. Open Mail and go to Mail → Add Account → Other Mail Account.
2. Enter your name, email address, and password.
3. If automatic setup fails, enter the server information as listed above for Outlook.

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Configuring Email on Mobile Devices

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iOS (iPhone/iPad)

1. Go to Settings → Mail → Accounts → Add Account → Other.
2. Tap Add Mail Account.
3. Enter your name, email address, password, and description.
4. Choose IMAP (recommended) or POP.
5. Enter the server information:
   • Incoming: mail.yourdomain.com, port 993 (IMAP+SSL) or 110 (POP3)
   • Outgoing: mail.yourdomain.com, port 587 (TLS) or 465 (SSL)
   • Username: your full email address
   • Password: Your email password

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Android

1. Open the Gmail app (or your preferred mail app).
2. Tap the menu icon → Settings → Add account → Other.
3. Enter your email address and tap Next.
4. Select Personal (IMAP/POP) if prompted.
5. Enter your password and tap Next.
6. Choose IMAP (recommended) or POP3.
7. Enter the server settings as listed above.
8. Configure sending options and tap Next to complete setup.

Troubleshooting Mobile Setup:

• “Cannot Verify Server Identity”: You may need to accept the certificate warning.
• Setup Fails: Try manual configuration with the exact server settings.
• Email Not Syncing: Check your internet connection and account settings.

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Accessing Webmail

Webmail allows you to access your email through any web browser without configuring an email client.

1. Go to https://yourdomain.com/webmail or https://mail.yourdomain.com.
2. Enter your full email address and password.
3. Choose your preferred webmail client:
   • Roundcube: Modern interface with drag-and-drop functionality
   • Horde: Feature-rich with calendar and task management
   • SquirrelMail: Basic but lightweight interface

Troubleshooting:

• Cannot Access Webmail: Ensure your domain is properly pointed to Xenum Hosting.
• Login Failed: Verify your email address and password.
• Webmail Loads Slowly: Try a different webmail client option.

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Spam Filtering

Xenum Hosting includes spam filtering tools to protect your inbox.

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Configuring SpamAssassin

1. In DirectAdmin, go to Email Management → SpamAssassin Configuration.
2. Enable SpamAssassin by checking the appropriate box.
3. Set your preferred spam score threshold (5-7 is recommended to start).
4. Configure options like adding spam tag to subject line.
5. Click Save.

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Managing Whitelists and Blacklists

1. In DirectAdmin, go to Email Management → SpamAssassin Configuration.
2. Scroll to the Whitelist and Blacklist sections.
3. Add email addresses or domains:
   • Whitelist: Always allow these senders
   • Blacklist: Always mark these senders as spam
4. Click Save.

Troubleshooting:

• Legitimate Emails Marked as Spam: Add the sender to your whitelist or lower the spam threshold.
• Spam Getting Through: Increase the spam threshold or add persistent spammers to your blacklist.
• Email Delivery Delays: Very aggressive spam settings can sometimes delay legitimate emails.

By following these guides, you’ll have professional email accounts set up and properly configured across all your devices.