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Frequently Asked Questions (FAQ)

Here are answers to some of the most common questions we receive about Xenum Hosting services.

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General Questions

Q: What types of hosting does Xenum Hosting offer? A: We offer a range of hosting solutions including Shared Hosting, Reseller Hosting, VPS Hosting, and Dedicated Servers to meet various needs and budgets. Q: Where are your servers located? A: Our primary data centers are located in [Specify Locations, e.g., USA and Europe] to ensure optimal performance and reliability for our global customer base. Q: Do you offer a money-back guarantee? A: Yes, we offer a [Specify Duration, e.g., 30-day] money-back guarantee on our shared and reseller hosting plans. Please see our terms of service for full details. Q: Can I upgrade my hosting plan later? A: Absolutely! You can easily upgrade your hosting plan at any time through the client area as your website grows.

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Technical Questions

Q: What control panel do you use? A: We primarily use DirectAdmin, a powerful and user-friendly control panel for managing your website, emails, databases, and more. See our Using DirectAdmin guide. Q: How do I connect my domain to Xenum Hosting? A: You need to update your domain’s nameservers to point to ours. Our nameservers are typically ns1.xenumhosting.com and ns2.xenumhosting.com (verify actual nameservers). See the Connecting Your Domain guide. Q: Do you provide free SSL certificates? A: Yes, we provide free Let’s Encrypt SSL certificates for all domains hosted with us. You can easily install them via DirectAdmin. See the Installing SSL Certificates guide. Q: How do I install WordPress? A: The easiest way is using the Softaculous auto-installer in DirectAdmin. Manual installation is also possible. See our Installing WordPress guide. Q: My website is slow. What can I do? A: Website speed depends on many factors. Check our guides on Optimizing WordPress or general performance tuning. Ensure you’re not exceeding your plan’s resources. Consider caching plugins and optimizing images. Q: How do I create email accounts? A: You can create email accounts using your domain name via DirectAdmin under Email Management. See the Creating Email Accounts guide. Q: Do you offer website backups? A: Yes, we perform regular backups of hosting accounts. However, we strongly recommend keeping your own backups as well. You can generate backups via DirectAdmin.

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Billing and Account Questions

Q: What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and potentially other methods depending on your region. See Billing and Payments Overview. Q: How am I billed? A: You can choose various billing cycles (e.g., monthly, annually). Invoices are generated before the due date and can be paid through the client area. Q: How do I cancel my service? A: You can request cancellation through the client area before your next billing cycle. Please refer to our terms of service for cancellation policies. Q: How do I update my contact or billing information? A: You can update your details by logging into the Xenum Hosting client area and navigating to your account profile or billing settings.

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Domain Questions

Q: Can I register a domain name with Xenum Hosting? A: Yes, you can search for and register new domain names directly through our client area. See the Registering a Domain guide. Q: Can I transfer my existing domain to Xenum Hosting? A: Yes, you can transfer your domain registration to us. You’ll need to unlock the domain, get an EPP code from your current registrar, and initiate the transfer via our client area. See the Migration Guide. Q: What is WHOIS Privacy? A: WHOIS Privacy (or ID Protection) masks your personal contact information in the public WHOIS database, protecting you from spam and identity theft. We recommend enabling it during domain registration. If your question isn’t answered here, please browse our detailed documentation sections or contact our support team via the client area.